{"id":71985,"date":"2025-11-26T11:56:05","date_gmt":"2025-11-26T17:56:05","guid":{"rendered":"https:\/\/www.shipstation.com\/?post_type=press&p=71985"},"modified":"2025-11-26T11:56:05","modified_gmt":"2025-11-26T17:56:05","slug":"shipstation-uk-shopping-survey","status":"publish","type":"press","link":"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/","title":{"rendered":"87% of UK Shoppers Changed Their Shopping Habits Amid Rising Costs, ShipStation\u00ae Survey Finds"},"content":{"rendered":"\n

Value, recommerce, and delivery reliability are shaping 2025\u2019s Black Friday and Christmas shopping across all generations<\/em><\/p>\n\n\n\n

LONDON (26 November 2025)<\/strong> \u2014 A new survey from\u00a0ShipStation<\/a>, the leading shipping and logistics solution, found that 87% of UK consumers changed their shopping habits in the past year as a result of the current economic climate. As Black Friday and Christmas 2025 approaches, ShipStation\u2019s research reveals that shoppers are increasingly searching for discounts, shopping second-hand, and looking online for new brands with better value, highlighting a retail environment where convenience and affordability are key.<\/p>\n\n\n\n

Second-Hand Shopping Gains Momentum<\/strong><\/p>\n\n\n\n

As shoppers adapt their habits to rising living costs, many are turning to recommerce options to stretch their budgets. Nearly nine in ten consumers now buy second-hand items in some form, highlighting how pre-owned products are becoming a mainstream part of the UK shopping landscape. Overall, 23% of consumers report buying and selling second-hand more frequently than last year, suggesting that recommerce is not just a casual trend, but an increasingly deliberate strategy to save money.<\/p>\n\n\n\n

Looking at generational discrepancies, younger age groups are leading the charge with recommerce. Gen Z is particularly active, with 31% buying and selling recommerce products more often this year. Millennials are also embracing this trend, with 28% stating they also buy and sell second-hand products more frequently. Baby Boomers, by contrast, are slower to shift, with 53% reporting no change in their second-hand buying habits.<\/p>\n\n\n\n

\u201cConsumers are making deliberate choices to stretch their budgets and find value in pre-owned products,\u201d said Kelly Vincent, Chief Product Officer at Auctane, ShipStation\u2019s parent company. \u201cRetailers that embrace recommerce and dependable fulfilment will resonate with shoppers while standing out this peak season.\u201d<\/p>\n\n\n\n

Delivery Decisions Make or Break Purchases<\/strong><\/p>\n\n\n\n

Delivery continues to be a decisive factor for UK shoppers, influencing whether they complete a purchase or abandon their basket. High fees are the leading deterrent, with 61% saying they would avoid a retailer because of costly shipping. Late or delayed deliveries are also a major frustration, affecting nearly half of shoppers, while 30% are concerned about poor tracking and lack of delivery updates.<\/p>\n\n\n\n

Younger shoppers, particularly Gen Z and Millennials, are more flexible: over a third of each group say they are willing to pay extra for faster or more reliable delivery, valuing speed and certainty. By contrast, Baby Boomers and Gen X remain highly cost-conscious, with 43% of Baby Boomers unwilling to pay anything for speed and almost 40% of Gen X preferring the cheapest delivery option regardless of speed. This generational divide highlights the balancing act retailers face: offering dependable, fast delivery without alienating price-sensitive shoppers.<\/p>\n\n\n\n

Peak Season Spending & Trends<\/strong><\/p>\n\n\n\n

While most consumers have changed their shopping habits, their peak season spending plans remain balanced. Around 35% of shoppers expect to keep budgets steady, 25% anticipate a moderate increase, and 21% foresee a moderate decrease. Baby Boomers are the most consistent spenders, while Gen Z and Millennials show more variability, reflecting cautious optimism.<\/p>\n\n\n\n

Consumers remain highly motivated by value. More than two-thirds (67%) say lower prices or better discounts are the most influential factors when choosing between major ecommerce platforms and smaller retailers. Nearly 40% also emphasise the importance of smooth payment and returns, signalling that convenience and trust are critical. Reliability in delivery and a seamless experience from checkout to doorstep are increasingly decisive, particularly for younger consumers balancing value with speed and certainty.<\/p>\n\n\n\n

\u201cDelivery has become more than a logistical step, it\u2019s a key part of the shopping experience,\u201d added Kelly Vincent. \u201cWith shoppers entering this peak season more selective than ever, prioritising value, reliable delivery and a smooth shopping journey, retailers that combine speed, transparency and competitive pricing will capture sales and build long-term loyalty.\u201d<\/p>\n\n\n\n

Find out more about ShipStation: www.shipstation.com<\/a><\/p>\n\n\n\n

Survey Methodology<\/strong><\/p>\n\n\n\n

The research was conducted by ShipStation via research platform Attest. ShipStation surveyed 1,000 UK consumers in October 2025 to understand their shopping habits and preferences.<\/p>\n\n\n\n

About ShipStation:<\/strong><\/p>\n\n\n\n

Every day, tens of thousands of ecommerce businesses rely on ShipStation to solve the day-to-day challenges of importing orders and processing shipments. Since 2011, ShipStation\u2019s online shipping solution has helped businesses scale and deliver exceptional customer experiences \u2013 wherever they sell and however they ship. The multi-channel and multi-carrier platform offers over 400 integrations and partnerships with leading shopping carts, marketplaces, carriers, and fulfillment services, including USPS, UPS, FedEx, Amazon, Shopify, and BigCommerce. ShipStation is a member of the Auctane family of companies. For more information, visit\u00a0https:\/\/www.shipstation.com<\/a>.<\/p>\n\n\n\n

<\/p>\n\n\n\n

For media inquiries, please contact:<\/p>\n\n\n\n

Rita Azevedo \u2013 rita@marco.agency<\/a><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Value, recommerce, and delivery reliability are shaping 2025\u2019s Black Friday and Christmas shopping across all generations LONDON (26 November 2025) \u2014 A new survey from\u00a0ShipStation, the leading shipping and logistics solution, found that 87% of UK consumers changed their shopping habits in the past year as a result of the current economic climate. As Black […]<\/p>\n","protected":false},"featured_media":61702,"menu_order":0,"template":"","class_list":["post-71985","press","type-press","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\n87% of UK Shoppers Changed Their Shopping Habits Amid Rising Costs, ShipStation\u00ae Survey Finds - ShipStation<\/title>\n<meta name=\"description\" content=\"A new survey from\u00a0ShipStation, the leading shipping and logistics solution, found that 87% of UK consumers changed their shopping habits in the past year as a result of the current economic climate.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"87% of UK Shoppers Changed Their Shopping Habits Amid Rising Costs, ShipStation\u00ae Survey Finds\" \/>\n<meta property=\"og:description\" content=\"A new survey from\u00a0ShipStation, the leading shipping and logistics solution, found that 87% of UK consumers changed their shopping habits in the past year as a result of the current economic climate.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/\" \/>\n<meta property=\"og:site_name\" content=\"ShipStation\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShipStation\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2023\/11\/img-ss-PressRelease.png\" \/>\n\t<meta property=\"og:image:width\" content=\"812\" \/>\n\t<meta property=\"og:image:height\" content=\"496\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@shipstation\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/\",\"url\":\"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/\",\"name\":\"87% of UK Shoppers Changed Their Shopping Habits Amid Rising Costs, ShipStation\u00ae Survey Finds - ShipStation\",\"isPartOf\":{\"@id\":\"https:\/\/www.shipstation.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2023\/11\/img-ss-PressRelease.png\",\"datePublished\":\"2025-11-26T17:56:05+00:00\",\"description\":\"A new survey from\u00a0ShipStation, the leading shipping and logistics solution, found that 87% of UK consumers changed their shopping habits in the past year as a result of the current economic climate.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/#primaryimage\",\"url\":\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2023\/11\/img-ss-PressRelease.png\",\"contentUrl\":\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2023\/11\/img-ss-PressRelease.png\",\"width\":812,\"height\":496},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.shipstation.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Press\",\"item\":\"https:\/\/www.shipstation.com\/press\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"87% of UK Shoppers Changed Their Shopping Habits Amid Rising Costs, ShipStation\u00ae Survey Finds\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.shipstation.com\/#website\",\"url\":\"https:\/\/www.shipstation.com\/\",\"name\":\"ShipStation\",\"description\":\"Powerful shipping, simplified. eBay, Amazon, Magento eCommerce shipping\",\"publisher\":{\"@id\":\"https:\/\/www.shipstation.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.shipstation.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.shipstation.com\/#organization\",\"name\":\"ShipStation\",\"url\":\"https:\/\/www.shipstation.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.shipstation.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2024\/10\/ShipStation-Lockup-DarkGreen-RGB.svg\",\"contentUrl\":\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2024\/10\/ShipStation-Lockup-DarkGreen-RGB.svg\",\"width\":1550,\"height\":247,\"caption\":\"ShipStation\"},\"image\":{\"@id\":\"https:\/\/www.shipstation.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ShipStation\/\",\"https:\/\/x.com\/shipstation\",\"https:\/\/www.linkedin.com\/company\/shipstation\",\"https:\/\/www.instagram.com\/shipstation\/\"],\"description\":\"The fulfillment engine behind hundreds of thousands of online sellers, ShipStation combines order management, rate shopping, inventory, and returns all in one platform, delivering 15x more labels per hour and up to 90% shipping discounts through 200+ carriers.\",\"telephone\":\"(512) 886-4006\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"1001\",\"maxValue\":\"5000\"}},{\"@type\":\"SoftwareApplication\",\"@id\":\"https:\/\/www.shipstation.com#software-application\",\"name\":\"ShipStation\",\"url\":\"https:\/\/www.shipstation.com\",\"applicationCategory\":\"BusinessApplication\",\"operatingSystem\":\"Web Browser\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"87% of UK Shoppers Changed Their Shopping Habits Amid Rising Costs, ShipStation\u00ae Survey Finds - ShipStation","description":"A new survey from\u00a0ShipStation, the leading shipping and logistics solution, found that 87% of UK consumers changed their shopping habits in the past year as a result of the current economic climate.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/","og_locale":"en_US","og_type":"article","og_title":"87% of UK Shoppers Changed Their Shopping Habits Amid Rising Costs, ShipStation\u00ae Survey Finds","og_description":"A new survey from\u00a0ShipStation, the leading shipping and logistics solution, found that 87% of UK consumers changed their shopping habits in the past year as a result of the current economic climate.","og_url":"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/","og_site_name":"ShipStation","article_publisher":"https:\/\/www.facebook.com\/ShipStation\/","og_image":[{"width":812,"height":496,"url":"https:\/\/www.shipstation.com\/wp-content\/uploads\/2023\/11\/img-ss-PressRelease.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@shipstation","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/","url":"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/","name":"87% of UK Shoppers Changed Their Shopping Habits Amid Rising Costs, ShipStation\u00ae Survey Finds - ShipStation","isPartOf":{"@id":"https:\/\/www.shipstation.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/#primaryimage"},"image":{"@id":"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/#primaryimage"},"thumbnailUrl":"https:\/\/www.shipstation.com\/wp-content\/uploads\/2023\/11\/img-ss-PressRelease.png","datePublished":"2025-11-26T17:56:05+00:00","description":"A new survey from\u00a0ShipStation, the leading shipping and logistics solution, found that 87% of UK consumers changed their shopping habits in the past year as a result of the current economic climate.","breadcrumb":{"@id":"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/#primaryimage","url":"https:\/\/www.shipstation.com\/wp-content\/uploads\/2023\/11\/img-ss-PressRelease.png","contentUrl":"https:\/\/www.shipstation.com\/wp-content\/uploads\/2023\/11\/img-ss-PressRelease.png","width":812,"height":496},{"@type":"BreadcrumbList","@id":"https:\/\/www.shipstation.com\/press\/shipstation-uk-shopping-survey\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.shipstation.com\/"},{"@type":"ListItem","position":2,"name":"Press","item":"https:\/\/www.shipstation.com\/press\/"},{"@type":"ListItem","position":3,"name":"87% of UK Shoppers Changed Their Shopping Habits Amid Rising Costs, ShipStation\u00ae Survey Finds"}]},{"@type":"WebSite","@id":"https:\/\/www.shipstation.com\/#website","url":"https:\/\/www.shipstation.com\/","name":"ShipStation","description":"Powerful shipping, simplified. eBay, Amazon, Magento eCommerce shipping","publisher":{"@id":"https:\/\/www.shipstation.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.shipstation.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.shipstation.com\/#organization","name":"ShipStation","url":"https:\/\/www.shipstation.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.shipstation.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.shipstation.com\/wp-content\/uploads\/2024\/10\/ShipStation-Lockup-DarkGreen-RGB.svg","contentUrl":"https:\/\/www.shipstation.com\/wp-content\/uploads\/2024\/10\/ShipStation-Lockup-DarkGreen-RGB.svg","width":1550,"height":247,"caption":"ShipStation"},"image":{"@id":"https:\/\/www.shipstation.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ShipStation\/","https:\/\/x.com\/shipstation","https:\/\/www.linkedin.com\/company\/shipstation","https:\/\/www.instagram.com\/shipstation\/"],"description":"The fulfillment engine behind hundreds of thousands of online sellers, ShipStation combines order management, rate shopping, inventory, and returns all in one platform, delivering 15x more labels per hour and up to 90% shipping discounts through 200+ carriers.","telephone":"(512) 886-4006","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"1001","maxValue":"5000"}},{"@type":"SoftwareApplication","@id":"https:\/\/www.shipstation.com#software-application","name":"ShipStation","url":"https:\/\/www.shipstation.com","applicationCategory":"BusinessApplication","operatingSystem":"Web Browser"}]}},"_links":{"self":[{"href":"https:\/\/www.shipstation.com\/wp-json\/wp\/v2\/press\/71985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shipstation.com\/wp-json\/wp\/v2\/press"}],"about":[{"href":"https:\/\/www.shipstation.com\/wp-json\/wp\/v2\/types\/press"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.shipstation.com\/wp-json\/wp\/v2\/media\/61702"}],"wp:attachment":[{"href":"https:\/\/www.shipstation.com\/wp-json\/wp\/v2\/media?parent=71985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}