{"id":67724,"date":"2025-07-08T14:29:55","date_gmt":"2025-07-08T19:29:55","guid":{"rendered":"https:\/\/sitev4dev.wpengine.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/"},"modified":"2025-08-07T08:12:53","modified_gmt":"2025-08-07T13:12:53","slug":"loyal-by-design-creating-customer-experiences-to-keep-them-coming-back","status":"publish","type":"session","link":"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/","title":{"rendered":"Loyal by Design"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Explore what it takes to build brand affinity and long-term loyalty. This session explores innovative retention strategies, emotional brand-building, and how to keep customers coming back time and again.<\/p>\n","protected":false},"featured_media":68250,"menu_order":0,"template":"","class_list":["post-67724","session","type-session","status-publish","has-post-thumbnail","hentry","track-track-three","type-panel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Loyal by Design - ShipStation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Loyal by Design\" \/>\n<meta property=\"og:description\" content=\"Explore what it takes to build brand affinity and long-term loyalty. This session explores innovative retention strategies, emotional brand-building, and how to keep customers coming back time and again.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/\" \/>\n<meta property=\"og:site_name\" content=\"ShipStation\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShipStation\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-07T13:12:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2025\/07\/img-ss-ID-2025-Loyal-by-Design-card-thumbnail-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@shipstation\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/\",\"url\":\"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/\",\"name\":\"Loyal by Design - ShipStation\",\"isPartOf\":{\"@id\":\"https:\/\/www.shipstation.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2025\/07\/img-ss-ID-2025-Loyal-by-Design-card-thumbnail-1.png\",\"datePublished\":\"2025-07-08T19:29:55+00:00\",\"dateModified\":\"2025-08-07T13:12:53+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/#primaryimage\",\"url\":\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2025\/07\/img-ss-ID-2025-Loyal-by-Design-card-thumbnail-1.png\",\"contentUrl\":\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2025\/07\/img-ss-ID-2025-Loyal-by-Design-card-thumbnail-1.png\",\"width\":800,\"height\":600},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.shipstation.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Loyal by Design\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.shipstation.com\/#website\",\"url\":\"https:\/\/www.shipstation.com\/\",\"name\":\"ShipStation\",\"description\":\"Powerful shipping, simplified. eBay, Amazon, Magento eCommerce shipping\",\"publisher\":{\"@id\":\"https:\/\/www.shipstation.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.shipstation.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.shipstation.com\/#organization\",\"name\":\"ShipStation\",\"url\":\"https:\/\/www.shipstation.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.shipstation.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2024\/10\/ShipStation-Lockup-DarkGreen-RGB.svg\",\"contentUrl\":\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2024\/10\/ShipStation-Lockup-DarkGreen-RGB.svg\",\"width\":1550,\"height\":247,\"caption\":\"ShipStation\"},\"image\":{\"@id\":\"https:\/\/www.shipstation.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ShipStation\/\",\"https:\/\/x.com\/shipstation\",\"https:\/\/www.linkedin.com\/company\/shipstation\",\"https:\/\/www.instagram.com\/shipstation\/\"],\"description\":\"The fulfillment engine behind hundreds of thousands of online sellers, ShipStation combines order management, rate shopping, inventory, and returns all in one platform, delivering 15x more labels per hour and up to 90% shipping discounts through 200+ carriers.\",\"telephone\":\"(512) 886-4006\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"1001\",\"maxValue\":\"5000\"}},{\"@type\":\"SoftwareApplication\",\"@id\":\"https:\/\/www.shipstation.com#software-application\",\"name\":\"ShipStation\",\"url\":\"https:\/\/www.shipstation.com\",\"applicationCategory\":\"BusinessApplication\",\"operatingSystem\":\"Web Browser\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Loyal by Design - ShipStation","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/","og_locale":"en_US","og_type":"article","og_title":"Loyal by Design","og_description":"Explore what it takes to build brand affinity and long-term loyalty. This session explores innovative retention strategies, emotional brand-building, and how to keep customers coming back time and again.","og_url":"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/","og_site_name":"ShipStation","article_publisher":"https:\/\/www.facebook.com\/ShipStation\/","article_modified_time":"2025-08-07T13:12:53+00:00","og_image":[{"width":800,"height":600,"url":"https:\/\/www.shipstation.com\/wp-content\/uploads\/2025\/07\/img-ss-ID-2025-Loyal-by-Design-card-thumbnail-1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@shipstation","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/","url":"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/","name":"Loyal by Design - ShipStation","isPartOf":{"@id":"https:\/\/www.shipstation.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/#primaryimage"},"image":{"@id":"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/#primaryimage"},"thumbnailUrl":"https:\/\/www.shipstation.com\/wp-content\/uploads\/2025\/07\/img-ss-ID-2025-Loyal-by-Design-card-thumbnail-1.png","datePublished":"2025-07-08T19:29:55+00:00","dateModified":"2025-08-07T13:12:53+00:00","breadcrumb":{"@id":"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/#primaryimage","url":"https:\/\/www.shipstation.com\/wp-content\/uploads\/2025\/07\/img-ss-ID-2025-Loyal-by-Design-card-thumbnail-1.png","contentUrl":"https:\/\/www.shipstation.com\/wp-content\/uploads\/2025\/07\/img-ss-ID-2025-Loyal-by-Design-card-thumbnail-1.png","width":800,"height":600},{"@type":"BreadcrumbList","@id":"https:\/\/www.shipstation.com\/session\/loyal-by-design-creating-customer-experiences-to-keep-them-coming-back\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.shipstation.com\/"},{"@type":"ListItem","position":2,"name":"Loyal by Design"}]},{"@type":"WebSite","@id":"https:\/\/www.shipstation.com\/#website","url":"https:\/\/www.shipstation.com\/","name":"ShipStation","description":"Powerful shipping, simplified. eBay, Amazon, Magento eCommerce shipping","publisher":{"@id":"https:\/\/www.shipstation.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.shipstation.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.shipstation.com\/#organization","name":"ShipStation","url":"https:\/\/www.shipstation.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.shipstation.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.shipstation.com\/wp-content\/uploads\/2024\/10\/ShipStation-Lockup-DarkGreen-RGB.svg","contentUrl":"https:\/\/www.shipstation.com\/wp-content\/uploads\/2024\/10\/ShipStation-Lockup-DarkGreen-RGB.svg","width":1550,"height":247,"caption":"ShipStation"},"image":{"@id":"https:\/\/www.shipstation.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ShipStation\/","https:\/\/x.com\/shipstation","https:\/\/www.linkedin.com\/company\/shipstation","https:\/\/www.instagram.com\/shipstation\/"],"description":"The fulfillment engine behind hundreds of thousands of online sellers, ShipStation combines order management, rate shopping, inventory, and returns all in one platform, delivering 15x more labels per hour and up to 90% shipping discounts through 200+ carriers.","telephone":"(512) 886-4006","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"1001","maxValue":"5000"}},{"@type":"SoftwareApplication","@id":"https:\/\/www.shipstation.com#software-application","name":"ShipStation","url":"https:\/\/www.shipstation.com","applicationCategory":"BusinessApplication","operatingSystem":"Web Browser"}]}},"_links":{"self":[{"href":"https:\/\/www.shipstation.com\/wp-json\/wp\/v2\/session\/67724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shipstation.com\/wp-json\/wp\/v2\/session"}],"about":[{"href":"https:\/\/www.shipstation.com\/wp-json\/wp\/v2\/types\/session"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.shipstation.com\/wp-json\/wp\/v2\/media\/68250"}],"wp:attachment":[{"href":"https:\/\/www.shipstation.com\/wp-json\/wp\/v2\/media?parent=67724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}