{"id":27306,"date":"2020-10-01T13:51:21","date_gmt":"2020-10-01T18:51:21","guid":{"rendered":"https:\/\/www.shipstation.com\/?post_type=stories&#038;p=27306"},"modified":"2024-09-20T13:29:25","modified_gmt":"2024-09-20T18:29:25","slug":"tout-cuit-fr","status":"publish","type":"stories","link":"https:\/\/www.shipstation.com\/stories\/tout-cuit-fr\/","title":{"rendered":"Tout Cuit"},"content":{"rendered":"\n<p class=\"p1\"><span class=\"s1\"><b>ABOUT TOUT CUIT<\/b><\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Tout Cuit, a Canadian meal delivery service, sends thousands of high quality, diet-specific meals to their clientele every week. In 2018, Tout Cuit implemented ShipStation and&nbsp;<a href=\"https:\/\/novatize.com\/en\/\"><span class=\"s2\">Novatize<\/span><\/a>&nbsp;to help streamline their shipping process. A year later, Tout Cuit\u2019s booming popularity has resulted in them doubling their order count. Tout Cuit currently ships about 4,500 meals a week to their customers in Qu\u00e9bec and Ontario. As strategic partners, ShipStation and Novatize have worked diligently with Tout Cuit to deliver not only delicious meals, but an excellent customer experience.<\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\"><b>TOUT CUIT SHIPPING PROCESS<\/b><\/span><\/p>\n\n\n\n<p class=\"p2\"><span class=\"s1\">Due to the perishability of their products, shipping is a relatively complicated process for Tout Cuit. All meals are shipped frozen with dry ice and are intended to stay frozen for 56 hours to allow customers time before getting their meals in the freezer. Many customers live in apartment buildings or condos that require special instruction, so a robust shipping solution was needed to accommodate these needs. Tout Cuit began using ShipStation in the early days of their business to help them manage their shipping process. As orders doubled, ShipStation helped Tout Cuit keep their process consistent and stable.<\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\"><b>KEEPING UP WITH THE PACE<\/b><\/span><\/p>\n\n\n\n<p class=\"p2\"><span class=\"s1\">Tout Cuit\u2019s online store was growing and thriving, but the backend was struggling to stay on pace. Orders placed on their site weren\u2019t transferring to labels accurately. \u201cAt some point, there were lots of bugs working with all of our platforms,\u201d says Catherine from Tout Cuit. Because of this, Tout Cuit needed additional functionalities to be added for Canadian addresses on their ShipStation account.<\/span><\/p>\n\n\n\n<p class=\"p2\"><span class=\"s1\">The Tout Cuit team selected the ecommerce solutions provider, Novatize, to help them solve their technical issues. Novatize came in to help build out and better synchronize Tout Cuit\u2019s Shopify site with ShipStation. They resolved the issue with special Canadian characters so that addresses seamlessly loaded into ShipStation. Catherine recalls how Novatize made a custom solution for her label making.<\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Because of this, Tout Cuit could assure everything fit on the shipping labels and no one had to spend any extra time handwriting or double-checking labels.<\/span><\/p>\n\n\n\n<p class=\"p2\"><span class=\"s1\"><b>RESULTS<\/b><\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Novatize enabled Tout Cuit to fully utilize their Shopify site and ShipStation account through integrating the two.<\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Despite not currently offering a subscription program, their returning customer rate also increased by 60%. \u201cFood delivery by mail, I think it will really expand in the next few years,\u201d Catherine says. Meal delivery options are becoming more popular as people look for healthy, convenient meals to fit their busy lives.&nbsp;Options like Tout Cuit make healthy food more accessible for less-mobile elderly people and busy, young professionals alike.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p class=\"p1\"><span class=\"s1\">When Tout Cuit received an influx of orders, ShipStation and Novatize were appointed to help them scale accordingly.<\/span><\/p>\n","protected":false},"author":100,"featured_media":27373,"menu_order":5,"template":"","meta":{"_acf_changed":false},"story-cats":[],"class_list":["post-27306","stories","type-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tout Cuit Success Story - ShipStation<\/title>\n<meta name=\"description\" content=\"We have amazing users &amp; we love to tell the story about their business &amp; how they use ShipStation. 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