{"id":17570,"date":"2018-03-07T09:45:10","date_gmt":"2018-03-07T15:45:10","guid":{"rendered":"https:\/\/www.shipstation.com\/?p=17570"},"modified":"2025-05-22T07:38:03","modified_gmt":"2025-05-22T12:38:03","slug":"spigen-case-for-smart-fulfillment","status":"publish","type":"stories","link":"https:\/\/www.shipstation.com\/stories\/spigen-case-for-smart-fulfillment\/","title":{"rendered":"Spigen"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-how-spigen-made-a-case-for-smart-fulfillment\">How Spigen Made A Case For Smart Fulfillment<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-something-you-want\">Something You Want<\/h3>\n\n\n\n<p>It all started with the drop of a phone and a makeshift protective film. Founded in 2004, <a href=\"https:\/\/www.shipstation.com\/stories\/spigen\/\" target=\"_blank\" rel=\"noopener noreferrer\">Spigen<\/a> was born on the outset of the modern-day smartphone. They started small making screen protectors. Now, they <!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-3b1be176-f64f-4675-a218-d2f244c77bf7\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-3b1be176-f64f-4675-a218-d2f244c77bf7\" class=\"hs-cta-node hs-cta-3b1be176-f64f-4675-a218-d2f244c77bf7\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/1746827\/3b1be176-f64f-4675-a218-d2f244c77bf7\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" id=\"hs-cta-img-3b1be176-f64f-4675-a218-d2f244c77bf7\" class=\"hs-cta-img\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/1746827\/3b1be176-f64f-4675-a218-d2f244c77bf7.png\" alt=\"sell all across the globe\"><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(1746827, '3b1be176-f64f-4675-a218-d2f244c77bf7', {}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --> as a leader in the smartphone industry with cutting-edge accessories. Two project specialists, Hoon and Marcos, recognized they were outgrowing their old way of running the warehouse. It was up to them to <strong>make the case to switch to a more efficient and integrated system<\/strong> with an <a href=\"https:\/\/www.shipstation.com\/partners\/scout-topshelf\/\" target=\"_blank\" rel=\"noopener noreferrer\">inventory management software<\/a> and their <a href=\"https:\/\/www.shipstation.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">shipping platform<\/a>.<\/p>\n\n\n\n<p><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/wph9e73lz7.jsonp\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async=\"\"><\/script><\/p>\n\n\n\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height: 100%; left: 0; position: absolute; top: 0; width: 100%;\"><span class=\"wistia_embed wistia_async_wph9e73lz7 popover=true popoverAnimateThumbnail=true videoFoam=true\" style=\"display: inline-block; height: 100%; width: 100%;\">&nbsp;<\/span><\/div>\n<\/div>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-case-for-efficiency\">A Case For Efficiency<\/h3>\n\n\n\n<p>\u201cWe get thousands of orders a day from multiple marketplaces all over the world,\u201d says Hoon. Spigen products sell on <a href=\"https:\/\/www.shipstation.com\/partners\/amazon\/\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon<\/a>, <a href=\"https:\/\/www.shipstation.com\/partners\/ebay\/\" target=\"_blank\" rel=\"noopener noreferrer\">eBay<\/a>, Best Buy, <a href=\"https:\/\/www.shipstation.com\/partners\/walmart\/\" target=\"_blank\" rel=\"noopener noreferrer\">Walmart<\/a>, and on their website hosted by <a href=\"https:\/\/www.shipstation.com\/partners\/shopify\/\" target=\"_blank\" rel=\"noopener noreferrer\">Shopify<\/a>. Multi-channel selling and <span id=\"hs-cta-wrapper-fa094e8e-c40f-489f-9aea-5b403a0a7bd4\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-fa094e8e-c40f-489f-9aea-5b403a0a7bd4\" class=\"hs-cta-node hs-cta-fa094e8e-c40f-489f-9aea-5b403a0a7bd4\"><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/1746827\/fa094e8e-c40f-489f-9aea-5b403a0a7bd4\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" id=\"hs-cta-img-fa094e8e-c40f-489f-9aea-5b403a0a7bd4\" class=\"hs-cta-img\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/1746827\/fa094e8e-c40f-489f-9aea-5b403a0a7bd4.png\" alt=\"international shipping\"><\/a><\/span><script><\/script><script> hbspt.cta.load(1746827, 'fa094e8e-c40f-489f-9aea-5b403a0a7bd4', {}); <\/script><\/span> presented challenges for the Spigen crew to manage their warehouse operations.<\/p>\n\n\n\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-93bb518c-decc-4518-a63d-577a11de3520\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-93bb518c-decc-4518-a63d-577a11de3520\" class=\"hs-cta-node hs-cta-93bb518c-decc-4518-a63d-577a11de3520\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/1746827\/93bb518c-decc-4518-a63d-577a11de3520\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" id=\"hs-cta-img-93bb518c-decc-4518-a63d-577a11de3520\" class=\"hs-cta-img\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/1746827\/93bb518c-decc-4518-a63d-577a11de3520.png\" alt=\"Get the International Shipping UK Guide\"><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(1746827, '93bb518c-decc-4518-a63d-577a11de3520', {}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n\n\n\n<p>Shipping thousands of orders a day was tedious using manual copy and paste. Logging into several selling platforms on the backend gave room for error. On top of that, creating labels on different shipping carrier sites was a lot to juggle. <strong>They needed a single platform to manage orders, create shipping labels, and automate tasks.<\/strong> &#8220;It was not only time-consuming, but we always had issues with accuracies as well,&#8221; says Hoon.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_26-1024x576.jpg.webp\" alt=\"Spigen smartphone case screen protector company uses ShipStation and topShelf\" class=\"wp-image-17572\" srcset=\"https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_26-1024x576.jpg.webp 1024w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_26-300x169.jpg.webp 300w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_26-350x197.jpg.webp 350w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_26-544x306.jpg.webp 544w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_26-634x357.jpg.webp 634w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_26-100x56.jpg.webp 100w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_26-192x108.jpg.webp 192w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_26-860x484.jpg.webp 860w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_26.jpg.webp 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Keeping track of thousands of products in a large warehouse presented its own burden. They had to perform cycle counts every day and it wasn&#8217;t always accurate. The warehouse kept track of their inventory on Excel spreadsheets with potential errors. \u201cBy the time we realized that we needed a WMS, it was already a little bit too late,\u201d says Marcos.<\/p>\n\n\n\n<p>They discovered a warehouse management software, Scout topShelf, which integrates directly with ShipStation. <strong>The integration between the cloud-based softwares was a match made in warehouse heaven.<\/strong> ShipStation became the order hub connected to all their marketplaces. Thanks to Scout, the team was able to ship their orders knowing they had the right product quantities on-hand. \u201cTopShelf has allowed us to maintain inventory in real time,\u201d says Marcos. He says it cut \u201cconfirmation time by several hours by being efficient and clear.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-going-mobile-in-the-warehouse\">Going Mobile in the Warehouse<\/h3>\n\n\n\n<p>\u201cHaving a cloud-based WMS and shipping tool is very important to us,\u201d says Hoon. With ShipStation and topShelf, order accuracy immediately improved. The web-based system increased transparency with management with the ability to pull operational data on-demand. \u201cOne of the key benefits of the Scout and ShipStation integration is the ability to have data exchange automatically between both platforms,\u201d says Marcos.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_10-1024x576.jpg.webp\" alt=\"Spigen smartphone case screen protector company uses ShipStation and topShelf\" class=\"wp-image-17571\" srcset=\"https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_10-1024x576.jpg.webp 1024w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_10-300x169.jpg.webp 300w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_10-350x197.jpg.webp 350w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_10-544x306.jpg.webp 544w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_10-634x357.jpg.webp 634w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_10-100x56.jpg.webp 100w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_10-192x108.jpg.webp 192w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_10-860x484.jpg.webp 860w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_10.jpg.webp 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Workflow in the warehouse improved with the fully integrated system. Before, the warehouse had to memorize SKUs and verbally communicate order information. With thousands of product SKUs, this became an impossible way to run a warehouse. Scout implemented a workflow with scan guns, bins, zones, and strategically organized shelves. \u201cAfter we implemented Top Shelf, we don&#8217;t even call up SKUs anymore. It&#8217;s all barcoded. We&#8217;re using the scanners to communicate, we&#8217;re using scanners to fulfill orders, we&#8217;re using scanners to get inbounds. Everything is the system,\u201d says Hoon. \u201cIt&#8217;s always consistent, 100 percent, every single scan, every time,\u201d Marcos adds.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-designed-to-handle-future-growth\">Designed to Handle Future Growth<\/h3>\n\n\n\n<p><strong>\u201cThe integration between Top Shelf and Shipstation has allowed us to grow.\u201d<\/strong> Hoon says that the integration transformed a manual process into an automated cloud-based system. With ShipStation, Spigen has been able to cut down on manual work, automate tasks, and maintain a small team that can ship out orders fast. Scout\u2019s topShelf has drastically improved their order accuracy and inventory visibility.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_54-1024x576.jpg.webp\" alt=\"Spigen smartphone case screen protector company uses ShipStation and topShelf\" class=\"wp-image-17573\" srcset=\"https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_54-1024x576.jpg.webp 1024w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_54-300x169.jpg.webp 300w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_54-350x197.jpg.webp 350w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_54-544x306.jpg.webp 544w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_54-634x357.jpg.webp 634w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_54-100x56.jpg.webp 100w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_54-192x108.jpg.webp 192w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_54-860x484.jpg.webp 860w, https:\/\/www.shipstation.com\/wp-content\/smush-webp\/2018\/03\/SPIGEN_STILL_54.jpg.webp 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>In 2017, Apple featured Spigen as a preferred partner for the new <a href=\"https:\/\/www.apple.com\/apple-events\/september-2017\/\" target=\"_blank\" rel=\"noopener noreferrer\">iPhone X<\/a> wireless charging pads. Hoon was excited to see them mentioned in the Apple keynote. He says thanks to ShipStation and topShelf, the company can focus on marketing opportunities and product development to keep growing. For him, Hoon says \u201cI have a lot more time to work on other things that I have to do.\u201d<\/p>\n\n\n\n<p>Spigen is passionate about designing amazing products used all around the world. That same passion extends to how fast and efficiently they deliver those products to their customers. \u201cWe&#8217;re always ready to meet the customer&#8217;s needs,\u201d says Hoon. That\u2019s why they\u2019ve proudly chose to run their business with ShipStation and Scout.<\/p>\n\n\n\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-bf50f80f-8356-4bee-902e-5e31064692c5\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-bf50f80f-8356-4bee-902e-5e31064692c5\" class=\"hs-cta-node hs-cta-bf50f80f-8356-4bee-902e-5e31064692c5\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/1746827\/bf50f80f-8356-4bee-902e-5e31064692c5\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" id=\"hs-cta-img-bf50f80f-8356-4bee-902e-5e31064692c5\" class=\"hs-cta-img\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/1746827\/bf50f80f-8356-4bee-902e-5e31064692c5.png\" alt=\"Ship Anywhere with ShipStation. Start a free trial.\"><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(1746827, 'bf50f80f-8356-4bee-902e-5e31064692c5', {}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Spigen is a leader in the smartphone industry. With ShipStation and topShelf, they implemented an efficient fulfillment process for their warehouse.<\/p>\n","protected":false},"author":135,"featured_media":17575,"menu_order":0,"template":"","meta":{"_acf_changed":false},"story-cats":[],"class_list":["post-17570","stories","type-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Spigen Success Story - ShipStation<\/title>\n<meta name=\"description\" content=\"Spigen is a leader in the smartphone industry. With ShipStation and topShelf, they implemented an efficient fulfillment process for their warehouse.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shipstation.com\/stories\/spigen-case-for-smart-fulfillment\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Spigen\" \/>\n<meta property=\"og:description\" content=\"Spigen is a leader in the smartphone industry. 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