{"id":17045,"date":"2017-12-27T13:00:04","date_gmt":"2017-12-27T19:00:04","guid":{"rendered":"https:\/\/www.shipstation.com\/?p=17045"},"modified":"2025-08-11T14:27:09","modified_gmt":"2025-08-11T19:27:09","slug":"best-ecommerce-websites","status":"publish","type":"post","link":"https:\/\/www.shipstation.com\/blog\/best-ecommerce-websites\/","title":{"rendered":"3 Things the Best Ecommerce Websites Have in Common"},"content":{"rendered":"\n<p>To offer&nbsp;customers a seamless online shopping experience, you must learn who your audience is and how to best serve them. And brands with the&nbsp;best ecommerce websites&nbsp;know how to use the&nbsp;data they have about&nbsp;their customers to create&nbsp;a dynamic, memorable experience.<\/p>\n\n\n\n<p>It\u2019s vital to give&nbsp;shoppers&nbsp;more options on a polished, easy-to-navigate website. And well-designed digital real estate can set you apart from the colossal number of websites competing for the same business. You have the ability to create an industry-leading website \u2014 even if you\u2019re running a small company.<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Begin by learning which commonalities successful websites share. Then tailor your website to have the same qualities while still holding your <\/span><a href=\"https:\/\/www.shipstation.com\/blog\/ecommerce-branding-power-of-logo\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">unique branding efforts<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<p>To help you get started on your&nbsp;journey to a more&nbsp;impressive website, take a look at these&nbsp;three&nbsp;examples of traits the best ecommerce websites share.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-they-spring-clean-their-website\">They Spring Clean Their Website<\/h2>\n\n\n\n<p>The most successful ecommerce brands&nbsp;design&nbsp;their website without unnecessary clutter. They make&nbsp;shopping easier by solely displaying simple-to-find, vital information.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.thereformation.com\/clothes\" target=\"_blank\" rel=\"noopener noreferrer\">Reformation<\/a>, an environmentally-conscious clothing brand, appeals to its audience by showcasing their clothing on a simple, clean interface:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/1746827\/Images%20for%20Blogs\/Reformation-Homepage-B.png\" alt=\"Reformation Homepage\"\/><\/figure>\n\n\n\n<p>They provide basic information such as the price of the garment, enticing the shopper to click for more details. After a shopper clicks, they are brought directly to a product page:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/1746827\/Images%20for%20Blogs\/Reformation-Product-Page-B.png\" alt=\"Reformation Product Page\" title=\"\"\/><\/figure>\n\n\n\n<p>SPS Commerce found that 28% of customers think <a href=\"https:\/\/www.spscommerce.com\/blog\/amazon-effect-consumer-expectations-spsa\/\" target=\"_blank\" rel=\"noopener noreferrer\">product pages can make or break a sale<\/a>. So it\u2019s important to display concise, easy-to-understand details along with additional benefits of the product.<\/p>\n\n\n\n<p>Websites that use digestible language such as Reformation can increase traffic and make an impact on their sales.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-they-live-up-to-consumer-expectations\">They Live up to Consumer Expectations<\/h2>\n\n\n\n<p>Companies who have effective ecommerce websites give their customers the resources they need, where they expect to find them. Shoppers expect a connection from the moment they first interact with a website.<\/p>\n\n\n\n<p>According to Forbes, <a href=\"https:\/\/www.forbes.com\/sites\/shephyken\/2016\/11\/12\/todays-customers-demand-customer-service-on-their-terms\/#3827604bcaa2\" target=\"_blank\" rel=\"noopener noreferrer\">today&#8217;s customers are more in control<\/a> and up-to-date on the latest ways to conduct business. They know what options they want and the customer service they need to feel confident on a website.<\/p>\n\n\n\n<p>It\u2019s common for customers to have questions as they\u2019re browsing, so make it simple for them to find the answers. Here are a list of resources the best ecommerce websites provide their customers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email address and phone number for customer service<\/li>\n\n\n\n<li>FAQs<\/li>\n\n\n\n<li><a href=\"https:\/\/www.shipstation.com\/blog\/5-ways-to-build-your-brand-through-social-media\/\">Social media links<\/a> to further engage with your brand<\/li>\n\n\n\n<li>A live chat to speak to someone in real-time<\/li>\n\n\n\n<li>A review page for customers to read what others think about your products<\/li>\n<\/ul>\n\n\n\n<p><em>Pro Tip: Improve your local ranking on Google by engaging with customers and responding to reviews.<\/em><\/p>\n\n\n\n<p>Here\u2019s an example from a ShipStation user, <a href=\"https:\/\/www.canyouhandlebar.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Can You Handlebar<\/a>. The brand provides superb customer service by listing multiple points of contact.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/1746827\/Images%20for%20Blogs\/Can-You-Handlebar-Contact-Us-B.png\" alt=\"Can You Handlebar Contact Us\" title=\"\"\/><\/figure>\n\n\n\n<p>Whether you have questions about your order or products, need information about wholesale purchases, or are interested in sponsorships, they have you covered via email or live chat.<\/p>\n\n\n\n<p>However, customers don\u2019t only expect to find what they are looking for on the contact page. Best believe it all begins on the glorious homepage.<\/p>\n\n\n\n<p>The best ecommerce websites use their navigation bar to help customers immediately. Shoppers have quick access to what they need, whether they are browsing or have a specific objective. Their navigation bars are clearly labeled and easy to understand.<\/p>\n\n\n\n<p>Online health food store&nbsp;<a href=\"https:\/\/kutoa.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Kutoa<\/a> strategically displays their most important topics in the navigation bar:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/1746827\/Images%20for%20Blogs\/Kutoa-Homepage-B.png\" alt=\"Kutoa Homepage\" title=\"\"\/><\/figure>\n\n\n\n<p>They included their blog, story, charity initiatives, news, products, and contact information.&nbsp;Customers can learn about Kutoa\u2019s products and join the retailer\u2019s efforts to combat child hunger.<\/p>\n\n\n\n<p>By educating and connecting with customers, Kutoa doesn&#8217;t just sell &#8211; it empowers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-their-storytelling-is-compelling\">Their Storytelling is Compelling<\/h2>\n\n\n\n<p>The best ecommerce websites don\u2019t just tell you about their product and how it can benefit you. They tell you <em>why<\/em> the brand is working so hard to deliver a product that solves a problem. And more importantly, why it matters.<\/p>\n\n\n\n<p>Successful ecommerce websites trade their sales and marketing pitches for a compelling narrative. They help customers learn more about their company and <a href=\"https:\/\/www.shipstation.com\/blog\/ecommerce-branding-power-of-logo\/\">engage with the brand<\/a>.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.warbyparker.com\/buy-a-pair-give-a-pair\" target=\"_blank\" rel=\"noopener noreferrer\">Warby Parker<\/a> uses its storytelling ability to evoke ideas, thoughts, and emotions. They say 2.5 billion people worldwide need glasses but don\u2019t have access to them.<\/p>\n\n\n\n<p>But the problem doesn\u2019t just stop there. Their visual impairments affect their ability to learn or work, and this is why Warby Parker set up a solution.<\/p>\n\n\n\n<p>So, as Warby Parker preaches on their site, the whole story begins with YOU:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/1746827\/Images%20for%20Blogs\/Warby-Parker-Mission-B.png\" alt=\"Warby Parker Mission\" title=\"\"\/><\/figure>\n\n\n\n<p>Now that you\u2019ve learned what the best ecommerce websites have in common, you can take a closer look at your own website. You now have the know-how to make a larger impact on your audience.&nbsp;So stay proactive and whip your website into shape.<\/p>\n\n\n\n<center><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-1f6cedaa-d493-4a96-b37b-5741de357f01\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-1f6cedaa-d493-4a96-b37b-5741de357f01\" class=\"hs-cta-node hs-cta-1f6cedaa-d493-4a96-b37b-5741de357f01\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/1746827\/1f6cedaa-d493-4a96-b37b-5741de357f01\"><img decoding=\"async\" id=\"hs-cta-img-1f6cedaa-d493-4a96-b37b-5741de357f01\" class=\"hs-cta-img\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/1746827\/1f6cedaa-d493-4a96-b37b-5741de357f01.png\" alt=\"New Call-to-action\"><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(1746827, '1f6cedaa-d493-4a96-b37b-5741de357f01', {}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><\/center>\n","protected":false},"excerpt":{"rendered":"<p>Create a polished, easy-to-navigate website for your business by learning what the best ecommerce websites have in common.<\/p>\n","protected":false},"author":48,"featured_media":17068,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[42],"tags":[],"class_list":["post-17045","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shipping-basics"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 Things the Best Ecommerce Websites Have in Common - ShipStation<\/title>\n<meta name=\"description\" content=\"Create a polished, easy-to-navigate website for your business 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